Privacy Policy

This Privacy Policy explains how HOMEALC (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website [www.homealc.com] or use our services. We highly value your privacy and the security of your personal data. Please read this policy carefully before using our services.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

(1) Information You Provide Voluntarily

This includes, but is not limited to:

• Name

• Contact information (email address, phone number)

• Shipping address

• Payment details

• Account information

(2) Information Collected Automatically

This includes information such as:

• Device details

• IP address

• Browser type

• Access time and duration

• Pages visited and click behavior

• Cookies and other tracking technologies

(3) Information from Third Parties

Such as when you log in through social media platforms or use third-party payment methods (e.g., Alipay, WeChat Pay, credit card), we may collect associated data.

2. How We Use the Information

Your personal information may be used for the following purposes:

• To provide our products and services

• To process orders, payments, and delivery

• To communicate with you (e.g., order updates, service notifications)

• To offer customer support and after-sales services

• To enhance user experience and improve website functionality

• To comply with applicable laws and regulations

3. Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and support marketing efforts. You may manage cookie preferences in your browser settings. Please note that disabling cookies may affect certain website functionalities.

4. Information Sharing and Disclosure

We will not sell or rent your personal information to third parties. We may share your information under the following circumstances:

• With payment platforms and logistics providers to fulfill your order

• When required by laws, regulations, or government authorities

• To protect our legal rights or prevent fraud and security threats

• With your consent or under other authorized conditions

5. Information Storage and Protection

We employ reasonable physical, electronic, and administrative safeguards to protect your personal data from unauthorized access, disclosure, misuse, alteration, or destruction.

Your data will be stored within mainland China and retained only for the period necessary to fulfill the purposes outlined in this policy, in accordance with applicable laws.

6. Protection of Minors’ Information

Our website and services are not intended for individuals under the age of 18. If we become aware that we have collected personal information from a minor without guardian consent, we will promptly delete the information.

7. Your Rights

You have the right to access, correct, or delete your personal data, as well as withdraw your consent at any time. To make such requests, please contact us using the information below:

• Email: [email protected]

• Phone: +1 573-203-5615

• Address: No. 209 Pubin Road, Jiangbei New Area, Nanjing, Jiangsu Province, China

8. Third-Party Website Links

Our website may contain links to third-party websites or services. Please note that these are not governed by our Privacy Policy. We recommend that you review their respective privacy policies.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date. We encourage you to review this policy regularly. Continued use of our services indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or complaints regarding this Privacy Policy, please contact us:

• Company: HOMEALC

• Phone: +1 573-203-5615

• Email: [email protected]

• Address: No. 209 Pubin Road, Jiangbei New Area, Nanjing, Jiangsu Province, China